Shipping policy
Shipping Policy
At GrindLab, we aim to process and ship all orders as quickly and efficiently as possible. Please review the information below before placing your order.
Order Processing & Dispatch
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Orders are typically dispatched within 1–2 business days for UK orders.
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International orders are usually dispatched within 1–3 business days.
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Dispatch times may vary during busy periods, holidays, or due to unforeseen circumstances.
Once your order has been dispatched, you will receive tracking information via email.
UK Shipping
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Courier: Royal Mail Tracked 24
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Estimated Delivery Time: 1–3 business days after dispatch
Delivery times are estimates and may vary due to Royal Mail service conditions.
International Shipping
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Courier: Royal Mail Tracked International
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Estimated Delivery Time: 7–14 business days after dispatch
International delivery times may vary depending on the destination country, customs processing, and local postal services.
Customs, Duties & Taxes
For international orders:
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Any customs fees, import duties, taxes, or charges are the sole responsibility of the customer.
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GrindLab has no control over customs processing times or decisions.
By placing an international order, you acknowledge and accept responsibility for any customs-related charges or delays.
Lost Packages & Customs Delays
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GrindLab is not responsible for packages lost, delayed, or held by customs.
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We do not take responsibility for parcels marked as delivered by the carrier.
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If your parcel is delayed, lost, or held, you must contact the logistics carrier directly:
Royal Mail
Packages Stuck in Customs
If a package becomes stuck or delayed in customs:
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GrindLab is not responsible for refunds related to customs issues.
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Full responsibility is accepted by the customer at the time of purchase.
If the package is returned to us by customs:
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We can resend a replacement at no additional cost,
or
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Issue a refund minus the original shipping fee.
The customer may choose their preferred option once the parcel has been returned to us.
Responsibility Acceptance
By placing an order with GrindLab, you confirm that you understand and accept this Shipping Policy, including responsibility for customs charges, delivery delays, and carrier-related issues.
